Compare 1CRM & Podium
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| User Reviews | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
| Key Features | ||
| 360 Degree Feedback |  |  |
| ACH Payment Processing | | |
| Activity Dashboard | | |
| Advanced Reporting: Charts can be aded to Dashboards | | |
| Automated notifications Included as standard in all Editions | | |
| Automatic reminders Included as standard in all Editions | | |
| Available as On Premise Software or Cloud-Hosted Service | | |
| Batch Communications | | |
| Billing & invoicing | | |
| Bug tracking Included as standard in all Editions | | |
| Calendar management Included as standard in all Editions | | |
| Campaign management | | |
| Change Log/Audit trail - standard feature | | |
| Chat/Messaging | | |
| Click Tracking | | |
| Complaint Monitoring | | |
| Conversion Rate Optimization | | |
| Create custom invoices at the office or on-the-go! | | |
| Customer Activity Tracking | | |
| Customer Experience Management | | |
| Dashboard | | |
| Debit/Credit Card Processing | | |
| Discounts (fixed or percentage) as well as Price Books | | |
| Electronic Signature | | |
| Extensive Customization Features | | |
| Feedback Management | | |
| Full Roles & Teams Access Control management | | |
| HR, Employee Timesheets, Expense Reports | | |
| Knowledge base module included: convert cases to KB articles | | |
| Live chat | | |
| Manage multiple projects all from a single CRM | | |
| Manage the progress of your projects | | |
| Management reporting for Employee Activity tracking | | |
| Mobile alerts via iOS and Android notification systems | | |
| Mobile payments | | |
| Multi-Channel Data Collection | | |
| Multi-channel communication | | |
| Multi-channel management | | |
| Negative Feedback Management | | |
| On-Demand Communications | | |
| Online Payments | | |
| PDF Form Designer for company colours and layout on all PDFs | | |
| Personalization | | |
| Proactive Chat | | |
| Project & Resource Management | | |
| Projects, booked hours, timesheets, Gantt charts | | |
| Ratings / Reviews | | |
| Real-time Consumer-facing Chat | | |
| Response Management | | |
| Review Generation | | |
| Review Monitoring | | |
| Review Notification | | |
| Review Request | | |
| Roles and Teams are used for full Access Control Management | | |
| SEO Management | | |
| Schedule Reports: Send to copy list each day/week/month | | |
| Serial number tracking in shipping/receiving, Invoices | | |
| Social Sharing | | |
| Social media integration | | |
| Survey/Poll Management | | |
| Template Management | | |
| Video support | | |
| Visitor Management | | |
| Workflow automation is a standard feature in all Editions | | |
| iPhone App Store and Android Google Play Store Apps | | |
1CRM
Podium