Compare Acquire, Bold360 & LivePerson
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User Reviews | 4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
Key Features | |||
AB Testing | |||
AI/Machine Learning | |||
Access Controls/Permissions | |||
Activity Dashboard | |||
Agent Scheduling | |||
Alerts / Escalation | |||
Assignment management | |||
Auto-Responders | |||
Call Center Management | |||
Call Me Option | |||
Call Recording | |||
Canned Responses | |||
Chat History | |||
Chat Transcript | |||
Chat/Messaging | |||
Chatbot | |||
Co-Browsing | |||
Code-free Development | |||
Collaboration tools | |||
Communication Management | |||
Configurable Workflow | |||
Conversation Notes | |||
Customer Database | |||
Customer Engagement | |||
Customizable Branding | |||
Data Visualization | |||
Email Management | |||
Feedback Management | |||
File Sharing/Transfer | |||
Geotargeting | |||
Knowledge Base Management | |||
Knowledge Database | |||
Live chat | |||
Mobile Access | |||
Multi-Language | |||
Multi-channel communication | |||
Multi-channel management | |||
Natural Language Processing | |||
Natural Language Search | |||
Offline Form | |||
Performance Metrics | |||
Persistent Chat | |||
Proactive Chat | |||
Real time monitoring | |||
Real-Time Chat | |||
Real-time Consumer-facing Chat | |||
Remote Access/Control | |||
Reporting/Analytics | |||
SMS Messaging | |||
SSL Security | |||
Screen Sharing | |||
Search/Filter | |||
Self Service Portal | |||
Shortcut Messages | |||
Social media integration | |||
Surveys & Feedback | |||
Third Party Integrations | |||
Transfers | |||
Transfers / Routing | |||
Two-Way Audio & Video | |||
Video Chat | |||
Video support | |||
Virtual Assistant | |||
Visitor Targeting | |||
Visual Analytics | |||
Website Visitor Tracking |