Compare Freshworks CRM, 1CRM & Podium

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Pricing:
Starting from
₹2,599/ month

Free:

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Free:

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One Time Licensing:

Subscription:

Starting from
$13/month

Free:

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Free:

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One Time Licensing:

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Custom

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Free:

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User Reviews

3 /5

Overall rating
Excellent
1
Very good
0
Average
5
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3

3 /5

Overall rating
Excellent
3
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3

4 /5

Overall rating
Excellent
4
Very good
0
Average
5
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4
Key Features
360 Degree Feedback
360° customer view
ACH Payment Processing
Action-oriented follow ups
Activity Dashboard
Activity timeline
Advanced Reporting: Charts can be aded to Dashboards
Advanced lead scoring
Appointments, tasks and notes
Assign phone numbers
Auto lead assignment
Auto profile enrichment
Automated notifications Included as standard in all Editions
Automatic reminders Included as standard in all Editions
Automatically log calls
Automation
Available as On Premise Software or Cloud-Hosted Service
Batch Communications
Behavior-based segmentation
Billing & invoicing
Bug tracking Included as standard in all Editions
Bulk actions
Calendar management Included as standard in all Editions
Campaign management
Change Log/Audit trail - standard feature
Chat/Messaging
Click Tracking
Complaint Monitoring
Conversion Rate Optimization
Create custom invoices at the office or on-the-go!
Custom views
Customer Activity Tracking
Customer Experience Management
Customized reports
Dashboard
Deal status, at a glance
Debit/Credit Card Processing
Discounts (fixed or percentage) as well as Price Books
Electronic Signature
Entire conversation history
Extensive Customization Features
Feedback Management
Full Roles & Teams Access Control management
HR, Employee Timesheets, Expense Reports
In-depth customer insights
Knowledge base module included: convert cases to KB articles
Lead scoring
Live chat
Manage multiple projects all from a single CRM
Manage the progress of your projects
Management reporting for Employee Activity tracking
Mobile alerts via iOS and Android notification systems
Mobile integration
Mobile payments
Multi-Channel Data Collection
Multi-channel communication
Multi-channel management
Negative Feedback Management
On-Demand Communications
Online Payments
Open & click notifications
PDF Form Designer for company colours and layout on all PDFs
Personalization
Personalized welcome and voicemail messages
Pipeline dashboard
Preview reports
Proactive Chat
Project & Resource Management
Projects, booked hours, timesheets, Gantt charts
Ratings / Reviews
Real-time Consumer-facing Chat
Response Management
Review Generation
Review Monitoring
Review Notification
Review Request
Roles and Teams are used for full Access Control Management
SEO Management
Schedule Reports: Send to copy list each day/week/month
Serial number tracking in shipping/receiving, Invoices
Social Sharing
Social media integration
Survey/Poll Management
Tasks & appointments
Team segmentation
Template Management
Territory reports
Video support
Visitor Management
Visual sales pipeline
Website and in-app tracking
Workflow automation is a standard feature in all Editions
iPhone App Store and Android Google Play Store Apps

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