Compare Freshworks CRM, 1CRM & Podium
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User Reviews | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
Key Features | |||
360 Degree Feedback | |||
360° customer view | |||
ACH Payment Processing | |||
Action-oriented follow ups | |||
Activity Dashboard | |||
Activity timeline | |||
Advanced Reporting: Charts can be aded to Dashboards | |||
Advanced lead scoring | |||
Appointments, tasks and notes | |||
Assign phone numbers | |||
Auto lead assignment | |||
Auto profile enrichment | |||
Automated notifications Included as standard in all Editions | |||
Automatic reminders Included as standard in all Editions | |||
Automatically log calls | |||
Automation | |||
Available as On Premise Software or Cloud-Hosted Service | |||
Batch Communications | |||
Behavior-based segmentation | |||
Billing & invoicing | |||
Bug tracking Included as standard in all Editions | |||
Bulk actions | |||
Calendar management Included as standard in all Editions | |||
Campaign management | |||
Change Log/Audit trail - standard feature | |||
Chat/Messaging | |||
Click Tracking | |||
Complaint Monitoring | |||
Conversion Rate Optimization | |||
Create custom invoices at the office or on-the-go! | |||
Custom views | |||
Customer Activity Tracking | |||
Customer Experience Management | |||
Customized reports | |||
Dashboard | |||
Deal status, at a glance | |||
Debit/Credit Card Processing | |||
Discounts (fixed or percentage) as well as Price Books | |||
Electronic Signature | |||
Entire conversation history | |||
Extensive Customization Features | |||
Feedback Management | |||
Full Roles & Teams Access Control management | |||
HR, Employee Timesheets, Expense Reports | |||
In-depth customer insights | |||
Knowledge base module included: convert cases to KB articles | |||
Lead scoring | |||
Live chat | |||
Manage multiple projects all from a single CRM | |||
Manage the progress of your projects | |||
Management reporting for Employee Activity tracking | |||
Mobile alerts via iOS and Android notification systems | |||
Mobile integration | |||
Mobile payments | |||
Multi-Channel Data Collection | |||
Multi-channel communication | |||
Multi-channel management | |||
Negative Feedback Management | |||
On-Demand Communications | |||
Online Payments | |||
Open & click notifications | |||
PDF Form Designer for company colours and layout on all PDFs | |||
Personalization | |||
Personalized welcome and voicemail messages | |||
Pipeline dashboard | |||
Preview reports | |||
Proactive Chat | |||
Project & Resource Management | |||
Projects, booked hours, timesheets, Gantt charts | |||
Ratings / Reviews | |||
Real-time Consumer-facing Chat | |||
Response Management | |||
Review Generation | |||
Review Monitoring | |||
Review Notification | |||
Review Request | |||
Roles and Teams are used for full Access Control Management | |||
SEO Management | |||
Schedule Reports: Send to copy list each day/week/month | |||
Serial number tracking in shipping/receiving, Invoices | |||
Social Sharing | |||
Social media integration | |||
Survey/Poll Management | |||
Tasks & appointments | |||
Team segmentation | |||
Template Management | |||
Territory reports | |||
Video support | |||
Visitor Management | |||
Visual sales pipeline | |||
Website and in-app tracking | |||
Workflow automation is a standard feature in all Editions | |||
iPhone App Store and Android Google Play Store Apps |