Plumb5

Plumb5 is an alive & automated customer engagement platform. Powered by AI machine learning capable of real-time computing to produce meaningful results or ‘output states’. The automation engine gauges responses by processing & following code rule-based protocol. This is useful when offering customer support round the clock, anytime & anywhere. Their stringent system upholds accuracy by unifying data in a seamless manner to make informed decisions based on rationale. Plumb5 promotes business growth by automating your conversion & retention strategies. This could be to the tune of exponentially as well. This is achieved by linking all your customer interaction points & then implementing auto-segmentation & learning intelligence protocol. Clever, right?

Cut down the time taken to witness an ROI by creating streams based on detailed customer insights, gauging & exposing their trends & intent. Now your marketing team can plan customised approaches to improve lead conversions. With this, your profitability rises by optimising your specific spending by following customer target traits efficiently. View the relationship between your financial ecosystem & customer interaction to ensure continuity of funds.

Configuring various campaigns establishes an omnichannel outlook, with pre-tagged & personalised triggers. Analytical modules show the customer journey & assist with curating customised messages to hit the sweet spot. CRM controls purchases, and feedback & recognises their loyalty, whilst live dashboards yielded from the business intelligence report with data cum stats for further understanding.

This is great, however, it’s considered a little complex to use & the tracking doesn’t seem to work as intended. Furthermore, there tends to be a data mismatch when running queries & their customer email & SMS campaigns often reach spam. These latter concerns lead me to believe that despite the ingenuity of Plumb5 & its wonderful features until these issues are resolved, it’s simply not worth it (which is a shame).