R
Review of this tool
What I liked: Easy to set up and use, Customizable surveys, Great customer service
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Listen360 is a comprehensive customer engagement platform that has an omnidirectional approach (as per their nomenclature). Boost reviews & recommendations with implementable feedback. Apply business intelligence obtained by insights to revolutionise…
Listen360 is a comprehensive customer engagement platform that has an omnidirectional approach (as per their nomenclature). Boost reviews & recommendations with implementable feedback. Apply business intelligence obtained by insights to revolutionise the customer experience. Create bespoke personalised journeys to customise interest in your brand. Demonstrate empathy by impromptu & sharp responses to customer reviews or concerns. This helps to win a loyal consumer base with better engagement, conversion & retention rates.
Market your products & services in an active manner with prime examples of purchase stories, using verified reviews. Encourage voluminous positive reviews to support your campaigns & integrate via social media channels. Automate higher rankings with supplemental AdWord ratings to increase your CTRs. Create sustainable revenue streams & generate ROI with follow-up & gaugeable existing customer sentiment metrics. Monitor your progress with various visitor activity tracking to ensure profitability.
Unfortunately, a common complaint tends to be their disorganised dashboard cum interface. This protracts the process of accessing features or executing an actionable operation. Their functionality is further compounded by problems with report pulling which can also be perplexing. Apart from these similar themed ergonomic issues, Listen360 remains a versatile program to understand, connect with & satisfy your customers. Now you can focus on your business needs & growth.
What I liked: Easy to set up and use, Customizable surveys, Great customer service
What I liked: Comprehensive suite of features, Easy to use, Valuable insights
What I liked: Easy to use, helpful customer service team
What could improve: Outdated interface, slow customer support, limited customization options, and lacking analytics.
What I liked: Easy to use, great for customer retention and engagement
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