RepuGen

Repugen is a comprehensive healthcare reputation management system. Catering for your online setup, assist patients with finding their ideal provider. Engage, connect, convert & retain them by encouraging regular review posting. Acquire & efficiently respond to feedback with live notifications for prompt redressal of any concerns. Improve satisfaction scores, service ratings & competitive rankings. Recover disgruntled customers by addressing their issues promptly. Their various integrations with CRM platforms unify the customer handling process.

Automated optimisation enables contacting patients within the recency of their clinic visit, procedure, or experience. This yields an accurate, authentic & fresh account of events. Public testimonials & analytics augment gauging the areas of improvement to assure consumers that gaps in any service will be fulfilled. Tools such as referrals, invitations & messaging eCards, or sending emails to boost footfall. Subsequently, traffic sources are potentiated & diverted to your site. Compare with other listings to understand patient needs & wishes. Furthermore, ensure all contact details, directions & maps are up-to-date. Maintain your NPS with satisfaction monitoring by tracking data consistency via timelines.

Unfortunately with advantages do come problems. These aren’t necessarily the direct fault of Repugen, however more related to individual preference. For instance, a proportion of patients become irritated when prompted or requested for a review. The feedback is sometimes overwhelmed by their slightly glitchy & complex reporting tool interface. However, this consensus is addressed with their receptiveness to continually improve. With such a modest attitude & good support, RepuGen is an ideal choice to revolutionise your patient’s virtual journeys.