Compare BirdEye, Podium, Cydec & Smith.ai
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| Pricing: | Starting from | Starting from | Starting from | Starting from |
| User Reviews | 5 /5Overall ratingValue for money 5Features 5Ease of use 5Customer support 5Likelihood to Recommend 5 | 4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 | 5 /5Overall ratingValue for money 5Features 5Ease of use 5Customer support 5Likelihood to Recommend 5 | 5 /5Overall ratingValue for money 5Features 5Ease of use 5Customer support 5Likelihood to Recommend 5 |
| Key Features | ||||
| 2-Way Messaging |  |  | | |
| 360 Degree Feedback | | | | |
| ACH Payment Processing | | | | |
| AI/Machine Learning | | | | |
| API | | | | |
| Activity Dashboard | | | | |
| Alerts/Notifications | | | | |
| Analytics/ROI Tracking | | | | |
| Appointment Management | | | | |
| Appointment Scheduling | | | | |
| Audience Targeting | | | | |
| Auto-Responders | | | | |
| Batch Communications | | | | |
| Benchmarking | | | | |
| Billing & invoicing | | | | |
| CRM integration | | | | |
| Callback Scheduling | | | | |
| Campaign management | | | | |
| Canned Responses | | | | |
| Chat Transcript | | | | |
| Chat/Messaging | | | | |
| Chatbot | | | | |
| Click Tracking | | | | |
| Code-free Development | | | | |
| Communication Management | | | | |
| Competitive Analysis | | | | |
| Complaint Monitoring | | | | |
| Configurable Alerts | | | | |
| Contact Management | | | | |
| Contact database | | | | |
| Contextual Guidance | | | | |
| Conversion Rate Optimization | | | | |
| Customer Activity Tracking | | | | |
| Customer Experience Management | | | | |
| Dashboard | | | | |
| Data Import/Export | | | | |
| Debit/Credit Card Processing | | | | |
| Dynamic Content | | | | |
| Electronic Signature | | | | |
| Email marketing | | | | |
| Event triggered actions | | | | |
| Feedback Management | | | | |
| File sharing | | | | |
| Human Handover | | | | |
| Knowledge Base Management | | | | |
| Lead Database Integration | | | | |
| Lead Qualification | | | | |
| List Management | | | | |
| Live chat | | | | |
| Mobile Optimized Emails | | | | |
| Mobile payments | | | | |
| Multi-Channel Data Collection | | | | |
| Multi-channel communication | | | | |
| Multi-channel management | | | | |
| Negative Feedback Management | | | | |
| On-Demand Communications | | | | |
| One-to-One Messaging | | | | |
| Online Payments | | | | |
| Personalization | | | | |
| Predictive Analytics | | | | |
| Proactive Chat | | | | |
| Process/Workflow Automation | | | | |
| Product recommendations | | | | |
| Ratings / Reviews | | | | |
| Real-time Consumer-facing Chat | | | | |
| Real-time Conversations | | | | |
| Reminders | | | | |
| Reporting/Analytics | | | | |
| Response Management | | | | |
| Review Generation | | | | |
| Review Monitoring | | | | |
| Review Notification | | | | |
| Review Request | | | | |
| SEO Management | | | | |
| SMS Messaging | | | | |
| Social Sharing | | | | |
| Social media integration | | | | |
| Spam Blocking | | | | |
| Subscriber management | | | | |
| Summary Reports | | | | |
| Survey/Poll Management | | | | |
| Template Management | | | | |
| Third Party Integrations | | | | |
| Transcripts/Chat History | | | | |
| Transfers/Routing | | | | |
| Video support | | | | |
| Virtual Assistant | | | | |
| Visitor Management | | | | |
| WYSIWYG editor | | | | |
| eCommerce | | | | |
| eCommerce Management | | | | |
BirdEye
Podium
Cydec
Smith.ai