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BirdEye Overview

Win every customer interaction & boost your online presence with Birdeye’s review management. Collate reviews, be discovered online, boost lead conversion & correspond with customers via text. Their dedicated messaging platform enables mass campaigns & even live chat opportunities to cater in both real-time as well as offline.

Introducing Birdeye Messaging

• Listings: place your business on a visible map to be discoverable globally
• Transform your customer reviews to empower yourself with a competitive advantage over other rivals! Increase touchpoints & generate revenue streams
• Referrals to family & friends: word of mouth still goes a long way…
• Centralised inbox management to organise all incoming communications
• Webchat to promote visitors browsing into actual customers
• Automatically respond to plus sync queries & feedback, as the first point of contact
• Bulk messaging to target large audiences simultaneously
• Upcoming video calling facility on virtually any device
• Achieve higher search engine rankings & grow your business
• Connect to existing consumers & deliver great end-user services
• Be chosen & stand out with interactive surveys, insights, ticketing & benchmarks
• Gauge your performance introspectively with the above tools for insight
• Convenient setup backed by a dedicated appointed account manager for the implementation process
• Enhanced role-based access control, IP whitelisting & custom email servers to enforce data security policies
• Address operational insufficiency with analytics
• Utilise user-generated content to potentiate SEO, marketing & social media channels to rule the market
• Pave customer journeys with ORM & create an immersive experience
• Boost volumes with seamless integrations & protect data with user identification plus security protocol

Survey
Survey

The only main niggle is that their software can be clunky & slightly glitchy to operate. Apart from that, BirdEye is a good choice to go with.

BirdEye Features

  • 2-Way Messaging
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Audience Targeting
  • Benchmarking
  • Campaign management
  • Canned Responses
  • Chatbot
  • Code-free Development
  • Communication Management
  • Competitive Analysis
  • Configurable Alerts
  • Contact Management
  • Contextual Guidance

BirdEye Plans & Pricing in 2024

Available on: Free
  • Starting Price: $299

  • Pricing Module:
    Standard: $299

    Professional: $399

  • Trial Days: 30

BirdEye Reviews

5/5

Overall rating
Excellent
3
Very good
0
Average
1
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

5/10

Kaiya

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Highly Recommended App

I recently started using BirdEye and it has been a great experience. The app is really user-friendly and helps me manage my business easily. It has great features like automated reviews and customer feedback which I find really helpful. Highly recommended for small business owners.

Pro

User-friendly, Automated reviews, Customer feedback

Cons


Jasmine

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Impressive Service from BirdEye

BirdEye has been a great help for me. It's easy to use and the customer service is excellent. I love the way it automates reviews and feedback.

Pro

User-friendly, Automates Reviews and Feedback

Cons

None


Kaya

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not Impressed by BirdEye

Poor customer service.

Pro

None

Cons

Customer service


Karen

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Impressive customer experience

BirdEye is amazing! It's efficient and user-friendly.

Pro

Easy to use, great customer service.

Cons

None so far.

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User Reviews

5 /5

Overall rating
Excellent
3
Very good
0
Average
1
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

5

4 /5

Overall rating
Excellent
4
Very good
0
Average
5
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4
Key Feature
2-Way Messagingcheckremove
360 Degree Feedbackremovecheck
ACH Payment Processingremovecheck
APIcheckremove
Activity Dashboardcheckcheck
Alerts/Notificationscheckremove
Audience Targetingcheckremove
Batch Communicationsremovecheck
Benchmarkingcheckremove
Billing & invoicingremovecheck
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