View Plans & Pricing
BlueJeans

Bold360 Pricing, Alternatives, Features & Reviews

Customer Service Software, Live Chat Software

Bold360 Overview

Bold360 strikes a perfect balance between AI & human intervention to create an effective virtual assistant. What better way to do so than quickly & efficiently.

Deliver exceptional experiences with Genesys DX

By applying natural language processing, humans can continue a conversation from where the bot left off. This seamless transition with minimal delay is a remarkable feature that Bold360 has to offer. What\’s more is the fact that this is accompanied by interactive & smart analytics, capturing customer input data onto the dashboard. The results are available to be analysed in the future to improve productivity.

Genesys Dx
Genesys Dx

This all works out cheaper & allows an internal society to flourish within a work ecosystem. A knowledge base with AI search bars to understand question intent provides sharp answers to customer queries.

This is all great but what about the practical aspect of using this package? What issues exist, if any…

Chat
Chat

• Lack of notifications & formatting issues
• No way to resume abandoned chats, especially owing to outages
• Users report that it can be perplexing to use, congested graphics & lacks user ergonomics

Hence, if you’re looking for useful plus quirky features, then go ahead & proceed, as this is for you. Best in mind though that you may be compromising on important practicalities, such as operating the oddly designed interface.

Bold360 Features

  • Access Controls/Permissions
  • Activity Dashboard
  • Assignment management
  • Knowledge Database
  • Persistent Chat
  • Transfers / Routing
  • Real time monitoring
  • Website Visitor Tracking
  • Third Party Integrations
  • Canned Responses
  • Proactive Chat
  • Chat History
  • Conversation Notes
  • AI/Machine Learning
  • Alerts / Escalation
  • Auto-Responders
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration tools
  • Communication Management
  • Configurable Workflow
  • Knowledge Base Management
  • Multi-channel management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Performance Metrics
  • Social media integration
  • Search/Filter

Bold360 Plans & Pricing in 2024

Available on: Free Trial, Subscription
  • Starting Price: $0.01

  • Pricing Module:

    Starting From: $20,000 per year


  • Trial Days: 10 days

Bold360 Reviews

3/5

Overall rating
Excellent
3
Very good
0
Average
6
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4/10

RAJESH YADAV
2022-06-14 12:35:16

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

10/10

Bold360 is a conversational AI and live chat platform

Helped our company get Live Chat organized properly on our e-commerce site.

Pro

Ease of setting up invitations, canned messages, email/chat routing rules, etc.

Cons

There really are no serious cons, if it was self updating that would be plus but it\'s far from a deal breaker.


Jasper

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Poor customer service

Bold360's customer service is unreliable.

Pro

Easy to use interface.

Cons

Poor customer service.


Gianna

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

A Great Customer Service Tool

Bold360 is amazing!

Pro

Intuitive design, great customer support.

Cons

None so far.


Ava

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not the best customer service

I recently tried out Bold360 and was not impressed. The customer service was unhelpful and lacked the expertise I was seeking. The chatbot feature was unreliable and often gave incorrect answers. I found that the customer service reps were not knowledgeable enough to provide a satisfactory response. The interface was also slow and unintuitive. Overall, I was not satisfied with the customer service experience provided by Bold360.

Pro

Chatbot feature

Cons

Customer service, interface


Trevor

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Efficient and Reliable Customer Support

Bold360 is an amazing customer support platform that has helped our business grow. The platform is easy to use and provides efficient and reliable service. We have been able to quickly respond to customer inquiries and provide them with the necessary information. The AI-based chatbot feature is particularly helpful as it helps us to automatically respond to customer queries. The analytics feature is also great as it helps us to track customer satisfaction and identify areas of improvement. Overall, Bold360 is a great customer support platform that we highly recommend.

Pro

Easy to use, AI-based chatbot, Analytics feature

Cons

None


Natalie

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not satisfied with Bold360

I recently used Bold360 and was not impressed with its features. The user interface was confusing and the support team was unhelpful. I wouldn't recommend it.

Pro

Cons

Confusing user interface, Unhelpful support team


Cory

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing Bold360 Experience

The Bold360 interface was difficult to use and the customer service was unhelpful. I found the chatbot to be unreliable and the analytics to be inaccurate. It was a huge waste of time and money.

Pro

Cons

Difficult to use interface, Unhelpful customer service, Unreliable chatbot, Inaccurate analytics


Ava

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not a great experience

Bold360's customer service is terrible.

Pro

None

Cons

Customer service is poor


Samantha

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not a great experience with Bold360

I recently used Bold360 to try and resolve a customer service issue. It was difficult to navigate and I found the user interface confusing. The customer support was slow to respond and not very helpful. I was disappointed overall.

Pro

Cons

Difficult to navigate, slow customer support, confusing user interface



Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

/10

Pro

Cons

Top Comparisons:

Bold360 Acquire LivePerson
Pricing
Starting from $0.01

Free: remove

Trail Days: check

Free:remove

Free Trial:check

One Time Licensing:remove

Subscription:check

Starting from $90.00/ month

Free: remove

Trail Days: check

Free:remove

Free Trial:check

One Time Licensing:remove

Subscription:check

Starting from $40/user/month

Free: remove

Trail Days: check

Free:remove

Free Trial:check

One Time Licensing:remove

Subscription:check

User Reviews

3 /5

Overall rating
Excellent
3
Very good
0
Average
6
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4

4 /5

Overall rating
Excellent
4
Very good
1
Average
2
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4

3 /5

Overall rating
Excellent
3
Very good
0
Average
4
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4
Key Feature
AB Testingremovecheckremove
AI/Machine Learningcheckremoveremove
Access Controls/Permissionscheckremoveremove
Activity Dashboardcheckcheckremove
Agent Schedulingremovecheckcheck
Alerts / Escalationcheckremoveremove
Assignment managementcheckremoveremove
Auto-Responderscheckcheckremove
Call Center Managementremovecheckremove
Call Me Optionremovecheckcheck
Compare with all features