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LivePerson Pricing, Alternatives, Features & Reviews

3/5 8 reviews

Customer Service Software, Live Chat Software

LivePerson Overview

LivePerson lives up to its name by pioneering AI-powered conversational cloud capabilities. Converse & engage with customers to improve conversion by deploying integrated workflow marketing. This can also be optimised with automated as well as resource-based messaging services. These are available on-demand & are backed by industrial-grade security platforms, sporting good reliability, regulation plus compliance.

Agent Scheduling

However, if we pose the question: what do customers really want, what do we get? Well, with their intent manager, based on AI analytics of consumer behavior & reviewing their conversation for keywords, it’s now possible to do just that. LivePerson’s conversation builder cum manager allows fluid correspondence exchange to ensue using a mix of both chatbots as well as human interactive intervention. They even offer a conversion gauge mechanism to identify key improvement areas, promoting further honing of your communication interface with customers.

converstion analytics

As if the aforementioned wasn’t enough, LivePerson also throws in the combined power of utilizing existing platforms such as social media, email & messaging along with programmable customised CRMs to efficiently deliver answers. The result: great scores in all three major domains: sales, marketing & customer service.

This is all fine if not great, however what if any are the disadvantages of using LivePerson? Well, a few disgruntled customers have reported their customer support to be unresponsive & even faced an unresolved billing issue, months into the subscription. Cancellations can be difficult to action & the user interface appears outdated.

LivePerson Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Video Chat

LivePerson Plans & Pricing in 2024

Available on: Free Trial, Subscription
  • Starting Price: $40/user/month

  • Pricing Module:

    Starting From: $40/user/month


  • Trial Days: 45

LivePerson Reviews

3/5

Overall rating
Excellent
3
Very good
0
Average
4
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4/10

Diya Varma
2022-06-18 12:22:34

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

10/10

Liveperson is a conversational platform

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Pro

Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now!

Cons

The export options for chat transcripts are limited.


Annie

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Highly Satisfied with LivePerson

I've been using LivePerson for the past few months and I'm highly satisfied with the service. The customer service team is extremely helpful and responsive. They always provide timely and accurate solutions to my queries. I also like the user-friendly interface of the app which makes it easy to use. The chatbot feature is also great and it helps me to get quick answers to my queries. Overall, I'm really happy with LivePerson.

Pro

User-friendly interface, Responsive customer service, Quick chatbot feature

Cons

None


Jasmine

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

LivePerson is Disappointing

I recently tried LivePerson to help with customer service inquiries. Unfortunately, it was a huge disappointment. The customer service team was slow to respond, and when they did, they were unhelpful and not knowledgeable. The platform itself was also difficult to use and the interface was clunky. The customer service team was also unable to help with more technical issues. Overall, I would not recommend LivePerson for customer service.

Pro

None

Cons

Slow response time, unhelpful customer service, difficult to use platform


Kaiya

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

LivePerson - Amazing!

LivePerson is great! I love the ease of use and the wide range of features. It's user-friendly and the customer support is top-notch. I highly recommend LivePerson for anyone looking for a reliable communication platform. It's definitely worth the investment!

Pro

User-friendly, great customer support, wide range of features

Cons

None


Ava

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

LivePerson Disappoints

LivePerson's customer service is slow and unhelpful. The features are outdated and difficult to use.

Pro

Cons

Slow customer service, outdated features.


Zara

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing LivePerson Experience

LivePerson was slow to respond and lacked helpful customer service. The interface was difficult to navigate and not user friendly.

Pro

Cons

Slow response, difficult interface


Olivia

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing Experience

LivePerson's customer service is slow and unreliable. I had a difficult time getting help with my issue and eventually gave up. The user interface is also outdated and clunky.

Pro

None

Cons

Slow customer service, outdated user interface



Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

/10

Pro

Cons

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User Reviews

3 /5

Overall rating
Excellent
3
Very good
0
Average
4
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4

4 /5

Overall rating
Excellent
4
Very good
1
Average
2
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4

3 /5

Overall rating
Excellent
3
Very good
0
Average
6
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4
Key Feature
AB Testingremovecheckremove
AI/Machine Learningremoveremovecheck
Access Controls/Permissionsremoveremovecheck
Activity Dashboardremovecheckcheck
Agent Schedulingcheckcheckremove
Alerts / Escalationremoveremovecheck
Assignment managementremoveremovecheck
Auto-Respondersremovecheckcheck
Call Center Managementremovecheckremove
Call Me Optioncheckcheckremove
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