View Plans & Pricing

Podium Overview

Podium is deemed as the ‘ultimate messaging platform’, hosting tool for local businesses. Gain more reviews, connect with web traffic & use payment gateways to monetise your campaign. Webchats augment customer retention & reduce site visit abandonment, whilst payment link messages create financial funnels to reap your income. Feedback & interactive video channeling engages visitors & establishes platforms to forge sustainable buyer-seller relationships. Customise invoices, protect sensitive payment data by security encryption protocol & itemise bills. Initiate refunds & offer various flexible payment options too.

Podium Demo

Automated connection with customers via chat processes to convert & deploy widgets for added measure. Transfer conversations to various locations in real-time, whilst smart autoresponders do the rest. Gauge & monitor performance with analytical integrations plus AI-powered algorithms. Increase your visibility, benefit from business insights via reporting & live alerts with updates. Customised templates & mobile apps enable ergonomic as well as efficient customer service/handling operations.

Podium Pricing plan
Podium Pricing plan

Nevertheless, with binding long-term contracts, and overly complex interface workflows & implementation as experienced by some users, suddenly the prospect of Podium appears bleak. Then again, depending on your business setting & application, this may well suit your needs. Their customised only quote pricing practice is certainly intriguing.

Podium Features

  • 360 Degree Feedback
  • ACH Payment Processing
  • Activity Dashboard
  • Batch Communications
  • Billing & invoicing
  • Campaign management
  • Chat/Messaging
  • Click Tracking
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Dashboard
  • Debit/Credit Card Processing
  • Electronic Signature
  • Feedback Management
  • Live chat
  • Mobile payments
  • Multi-channel communication
  • Multi-Channel Data Collection
  • Multi-channel management
  • Negative Feedback Management
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Proactive Chat
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • Social media integration
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Video support
  • Visitor Management

Podium Plans & Pricing in 2024

Available on: Free Trial, Subscription
  • Starting Price: Custom

  • Pricing Module:
    Podium provides custom pricing for their software.

  • Trial Days: 14

Podium Reviews

4/5

Overall rating
Excellent
4
Very good
0
Average
5
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4/10

Nikita Bisht
2021-10-06 10:16:32

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

10/10

Great experience with Podium

Overall, it\'s really good. We really enjoy using Podium for communicating with our clients.

Pro

The product is easy to use, and customers can leave Google reviews in just two clicks.

Cons

Customer survey feature is so limited as compared to other competitors


Toby

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing Podium Experience

I was so excited to try out Podium but was ultimately disappointed with the experience. The user interface was clunky and unintuitive, making it hard to navigate around. The features were also limited and there was no way to customize the look and feel of the platform. I felt like I was stuck with a generic, cookie-cutter design. Overall, I wouldn't recommend Podium to anyone looking for a reliable platform.

Pro

Cons

Clunky user interface, limited features, generic design


Brianna

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Excellent Platform for Businesses

Podium makes it easy to communicate with customers and build relationships. Highly recommend!

Pro

Easy to use, great customer service

Cons

None


Reece

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Excellent Platform for Businesses

Podium is an excellent platform for businesses to easily communicate with customers. It is user-friendly and has great features like automated messages and customer feedback surveys. I highly recommend it for any business looking to improve customer service.

Pro

User-friendly, Automated messages, Customer feedback surveys

Cons

None


Brynn

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not Impressed with Podium

I recently tried out Podium and was quite disappointed. The user interface was clunky and unintuitive, and the features were limited. I found it difficult to navigate and I was not able to find the information I was looking for. The customer service was also not very helpful. Overall, I was not happy with my experience and would not recommend Podium to others.

Pro

Cons


Rajesh

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing experience with Podium

I was disappointed with Podium's customer service. The interface was confusing and the customer support was unhelpful. I wouldn't recommend this product.

Pro

None

Cons

Poor customer service, confusing interface


Talia

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing experience with Podium

The customer service was unhelpful and the pricing was too high.

Pro

The interface is easy to use.

Cons

Poor customer service and expensive.


Anika

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not Impressed with Podium

I recently tried Podium and was not impressed. The user interface was clunky and difficult to navigate. I found the features to be limited and the customer service was unhelpful. Furthermore, the pricing structure was confusing and I felt like I was being charged for things I didn't need. Overall, I wouldn't recommend Podium to anyone.

Pro

Cons

User interface, limited features, customer service, pricing structure


Jasmine

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Impressed by Podium

I recently started using Podium and I'm really impressed. It has a great user interface and makes managing customer interactions a breeze. My favorite feature is the ability to track customer feedback so I can see how my customers feel about my services. I also love the automated email and text notifications, which makes it easy to stay in touch with customers. I highly recommend Podium for anyone looking for an easy to use customer engagement platform.

Pro

User interface, Automated email & text notifications, Track customer feedback

Cons

None so far

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User Reviews

4 /5

Overall rating
Excellent
4
Very good
0
Average
5
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4

3 /5

Overall rating
Excellent
3
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3

3 /5

Overall rating
Excellent
1
Very good
0
Average
5
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3
Key Feature
360 Degree Feedbackcheckremoveremove
360° customer viewremoveremovecheck
ACH Payment Processingcheckremoveremove
Action-oriented follow upsremoveremovecheck
Activity Dashboardcheckremoveremove
Activity timelineremoveremovecheck
Advanced Reporting: Charts can be aded to Dashboardsremovecheckremove
Advanced lead scoringremoveremovecheck
Appointments, tasks and notesremoveremovecheck
Assign phone numbersremoveremovecheck
Compare with all features