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Acquire Pricing, Alternatives, Features & Reviews

4/5 8 reviews

Customer Service Software, Live Chat Software

Acquire Overview

Acquire is a chatbot AI-based platform that allows users to appeal & well yes, acquire new customers via interactive chat-based correspondence. The aim as always is to reduce customer resolution & response TAT, boost sales volumes, offer round-the-clock support & generate leads. We’ve heard this before, so what’s new on offer here then? Well, let’s find out!

Reporting/Analytics

Acquire prides itself on the common industry standards of seamless human intervention transition during live conversations as the need may arise. Furthermore, coding knowledge to program the bots isn’t required, which is another plus. However, these are already existent. Where acquire.io really excels is the layer it adds to these practices, for instance:

• Easier integration of this along with other apps to deliver the great customer experience
• Optimise performance by supplementing with common queries, track engagement & resolution to analyse overall
• Knowledgebase is accessible via ‘mix & match’ bots & using webhooks, NLP plus triggers to induce an invigorating as well as personalised customer experience
• Conversation design also augments the aforesaid to ensure the relevant provision of live responses, thereby improving efficiency
• Cobrowsing, VoIP call & unified view capabilities to work alongside customers to ensure swift resolutions

co-browsing

Then again, acquire.io does have its fair share of flaws – just have a look:

• Live chat is costly, especially in comparison to other competitors within the same domain
• There’s no gratis trial available

I say fair share of problems, as these two issues could be quite repulsive for prospective users, especially for small businesses or even individuals. Nevertheless, acquire.io does offer some really intuitive features which could potentially offset the initial investment by boosting your business. Essentially, it’s a matter of trying it out for yourself – at a cost of course!

live chat

Acquire Features

  • Activity Dashboard
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Transfers
  • Video Chat
  • Visitor Targeting
  • AB Testing
  • Auto-Responders
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Customer Database
  • Customer Engagement
  • Customizable Branding
  • Data Visualization
  • Email Management
  • Feedback Management
  • File Sharing/Transfer
  • Geotargeting
  • Knowledge Base Management
  • Live chat
  • Mobile Access
  • Multi-channel communication
  • Performance Metrics
  • Proactive Chat
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Self Service Portal
  • Social media integration
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video support
  • Virtual Assistant
  • Visual Analytics
  • Website Visitor Tracking

Acquire Plans & Pricing in 2024

Available on: Free Trial, Subscription
  • Starting Price: $90.00/ month

  • Pricing Module:
    The pricing for Acquire starts at $90.00 per month. Acquire has 2 different plans:



      • Teams at $90.00 per month.

      • Professional at $120.00 per month.




    Acquire also offers a custom plan based on the customer's request.

  • Trial Days: 14

Acquire Reviews

4/5

Overall rating
Excellent
4
Very good
1
Average
2
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4/10

Talia

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Excellent Customer Service

I recently used Acquire for customer service and I was thoroughly impressed. They have an intuitive interface that makes it easy to get the help you need. The customer service reps were knowledgeable and friendly. They answered all of my questions and helped me solve my problem quickly. I highly recommend Acquire for their excellent customer service and helpful staff.

Pro

User-friendly interface, Knowledgeable staff, Quick customer service

Cons

None


Gemma

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing experience with Acquire

Poor customer service.

Pro

Easy to use interface.

Cons

Lackluster customer service.


Sonia

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

A Pleasant Surprise

I recently tried out Acquire, and I was pleasantly surprised. It has a great user interface that makes it easy to navigate, and I was able to quickly find the information I was looking for. The customer service team was also very helpful and friendly. I would highly recommend Acquire to anyone looking for an easy-to-use and reliable platform. Great job!

Pro

User friendly, helpful customer service

Cons

None


Arya

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Acquire: Impressive Software

Acquire is an impressive software with great features. Easy to use and reliable.

Pro

User friendly, reliable

Cons

None


Kaiya

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Acquire is a great tool

I've been using Acquire for a few months now, and I'm really impressed with the features it offers. It's an incredibly intuitive platform that makes it easy to track and manage customer relationships. I especially like the ability to segment customers based on their preferences and interests. It has saved me a lot of time and effort in managing my customer relationships. Highly recommended!

Pro

Intuitive, Easy to use, Great customer segmentation

Cons

None so far


Kara

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

4/10

Highly Recommended Product

Acquire is a great product that I would highly recommend. It has a great user interface that is easy to use, and the customer service is top notch. The features are well thought out and the pricing is very reasonable. I've been using Acquire for a few months and haven't had any major issues. Overall, I'm very satisfied with this product and would highly recommend it.

Pro

User friendly, great customer service, reasonable pricing

Cons

None so far


Jalen

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Poor customer service

Acquire's customer service is terrible. They are unresponsive and slow to respond.

Pro

None

Cons

Unresponsive customer service



Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

/10

Pro

Cons

Frequently Asked Questions

Acquire.io is a easy to use, complete and integrated live chat platform that includes latest features like customer profile management, text chat with screen sharing, chatbots, co-browsing capabilities, and video and voice call functionality.

The most commonly-used features of Acquire are live chat and video calling. These features are used to provide customer service support for business customers, including enterprise teams. They also help to increase conversions on websites by having a more natural conversation with the website visitors.

There is no free trial available as of April 2020 update.

Online business, banking sector, healthcare sector, and various business owners that want to engage with online customers.

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User Reviews

4 /5

Overall rating
Excellent
4
Very good
1
Average
2
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

4

Customer support

4

Likelihood to Recommend

4

3 /5

Overall rating
Excellent
3
Very good
0
Average
6
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4

3 /5

Overall rating
Excellent
3
Very good
0
Average
4
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

4
Key Feature
AB Testingcheckremoveremove
AI/Machine Learningremovecheckremove
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Activity Dashboardcheckcheckremove
Agent Schedulingcheckremovecheck
Alerts / Escalationremovecheckremove
Assignment managementremovecheckremove
Auto-Responderscheckcheckremove
Call Center Managementcheckremoveremove
Call Me Optioncheckremovecheck
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