Broadly Pricing, Alternatives, Features & Reviews
3/5 4 reviews
Marketing & Advertising Software, Online Reputation Management Software
Broadly Overview
Broadly is an online customer review solution designed to potentiate your digital presence. Stand out from the crowd to attract attention, engage & convert leads into customers. With their convenient single-click review system, entice your customers to leave reviews with a quick automated process. Enquire about their experience via a branded email or text & simplify the entire framework across the board on virtually any review site. Follow up on live feedback re customer journeys & gain instant insights into their preferences as well as concerns. This way, any issues can be promptly addressed, promoting internal workings & fulfilling their requirements.
SEO optimised stream to automatically publish reviews directly on your site. Own your brand with their patent-pending code & display your 4 & 5-star reviews from the major sites. Enrich your SEO & updates to improve visibility yielded upon searches. Reporting & insights with intelligible data cum stats augment your customer relationships. Track your growth with weekly alerts, personal feedback & recommendations. Omnichannel dashboard to monitor progress location-wise over periods. Team scorecard to analyse interactions by your team & recognise plus award great employee performance.
Multiple integrations ease feedback by syncing with existing software, be it CMS, accounting cum invoicing software, marketing tools & scheduling platforms. Benefit from the versatile & flexible options. Their dedicated support team offers customised success methodologies, quarterly business reviews & same-day phone service.
With only a few minor niggles, such as specific feature glitches not updating or a lack of area-specific notification, Broadly still remains a valuable reputation management package of choice.
I am a digital marketer and SEO content writer at Cloudfindr.
Broadly Features
- Activity Dashboard
- Campaign management
- Communication Management
- Customer Activity Tracking
- Customer History
- Customizable Branding
- Dashboard
- Design management
- Email Management
- Employee Reward Programs
- Feedback Management
- Monitoring
- Negative Feedback Management
- Progress Tracking
- Ratings / Reviews
- Reporting & Statistics
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- Sentiment Analysis
- Social Sharing
- Strategic Planning
- Surveys & Feedback
- Third Party Integrations
- Website integration
Broadly Plans & Pricing in 2024
Available on: Free Trial, Subscription- Starting Price: Custom
- Pricing Module:
Broadly provides custom pricing for their software. - Trial Days: 60
Alternatives of Broadly
Broadly Reviews
3/5
Overall ratingValue for money
3Features
3Ease of use
3Customer support
3Likelihood to Recommend
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not up to the Mark
I recently tried out Broadly and I have to say that I was quite disappointed. The features are quite limited, and the interface is quite clunky. I found it difficult to navigate around and find the information I needed. The customer service was also lacking, and I had to wait a long time for a response. Overall, I would not recommend Broadly for anyone looking for a comprehensive solution for their business.
Pro
Cons
Limited features, clunky interface, poor customer service
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Surprisingly Beneficial
I was pleasantly surprised by Broadly's intuitive and user-friendly platform. It has a lot of helpful features that make it easy to manage customer conversations. The ability to segment conversations by tags and assign them to specific team members is great. I also love the ability to personalize conversations with automated messages. Overall, Broadly has been a great addition to our customer service team and I highly recommend it to anyone looking for an efficient customer service solution.
Pro
Intuitive, User-friendly, Helpful Features, Segmentation, Personalization
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Customer Service
I have been using Broadly for a few months now and I have to say that their customer service is excellent. They are always quick to respond to any inquiries I have and are always willing to help. They offer a variety of features such as customizable templates, automated emails, and a comprehensive reporting system. I love that I can easily keep track of my customer interactions and feedback. The user interface is also very intuitive and easy to navigate. Overall, I am very happy with Broadly and would highly recommend it to anyone looking for a comprehensive customer service solution.
Pro
Intuitive user interface, comprehensive reporting system, quick customer service response
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Pro
Cons
Frequently Asked Questions
Broadly is an online review and reputation management tool that helps small service-providing businesses improve their online reputation, increase reviews, and attract new customers. Our solution helps local businesses build their online presence, and enhance search rank through SEO.
Broadly's online review tool helps businesses to (1) get real-time feedback, (2) use a follow-up process, and (3) address any issues immediately.
No, Broadly is not free to use.
Broadly is for anyone looking to find a quality business locally. Whether you're a customer trying to find the best plumber in town, or a restaurant owner who needs their air conditioner repaired, Broadly will help you find professionals you never knew about before.
Top Comparisons:
| Broadly | Reviews.io | Referrizer | |
|---|---|---|---|
| Pricing |
Starting from CustomFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $29.00/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $399.00 /monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
| User Reviews | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
2 /5Overall ratingValue for money 2Features 2Ease of use 2Customer support 2Likelihood to Recommend 2 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
| Key Feature | |||
| 360 Degree Feedback |  |  | |
| Activity Dashboard | | | |
| Activity tracking | | | |
| Alerts/Notifications | | | |
| Campaign management | | | |
| Chat/Messaging | | | |
| Commenting/Notes | | | |
| Communication Management | | | |
| Contact database | | | |
| Customer Activity Tracking | | | |
| Compare with all features | |||